We respect your privacy and protect your data. Learn how we collect, use, and safeguard your information.
Last updated: September 6, 2026
This Privacy Policy explains how the JINH platform collects, uses, shares, and protects your personal data when you use the website or the application.
By using the platform, creating an account, or providing or requesting any service through it, you acknowledge that you have read this policy and agree to the practices described in it.
This policy is an integral part of the Terms and Conditions and should be read together with them.
This policy applies to:
The JINH website and the JINH mobile application.
All users of the platform, whether service requesters or service providers.
All data collected through the platform or through its official communication channels.
This policy does not apply to any third-party website, application, or service that you reach through a link published on the platform.
Account information:
First and last name.
Email address.
Mobile number.
Password, which is stored only in an encrypted (hashed) form and is never stored or displayed in readable text.
Account type and current role (service requester or service provider), and preferred language.
Profile and professional information:
Profile picture, professional title, and personal description.
Skills, specialisations, previous work, and portfolio files.
Hourly or project rate and availability.
Company name, website, activity, and team size for business accounts.
City, country, and time zone.
Identity and verification data:
Identity document type and number.
A copy of the identity or commercial registration document, when payout verification is requested.
The verification status of the account and the reason for approval or rejection.
Financial data:
Bank account details used for payouts, such as the bank name, account holder name, account number, IBAN, and the country of the account.
Wallet balance, transactions, invoices, commissions, and withdrawal requests.
Records of payment operations carried out through the approved payment provider.
The platform does not store full bank card numbers or card verification codes. These are entered directly with the licensed payment provider.
Content and communications:
Job posts, service offers, bids, proposals, contracts, and milestones.
Chat messages and the files and attachments exchanged through them.
Ratings, reviews, reports, and dispute requests.
Messages you send to support or through the contact form.
Technical and usage data:
Internet protocol address, device type, operating system, browser, and application version.
Login records, session tokens, and account activity logs.
Device identifiers used to deliver push notifications.
Pages viewed and features used within the platform.
We collect data in three ways:
Directly from you, when you register, complete your profile, publish a job or an offer, submit a bid, send a message, or contact support.
Automatically, while you use the platform, through technical logs and the notification and security systems.
From third parties, such as social login providers when you choose to sign in through them, and the payment provider when it confirms the result of a payment operation.
When you sign in through an external provider, we receive only the basic account data that the provider shares, such as your name, email address, and profile picture. We do not receive your password with that provider.
We use your data for the following purposes:
Creating and managing your account and verifying your identity.
Displaying your profile and your services to other users of the platform.
Connecting service requesters with service providers and managing bids, contracts, and milestones.
Processing payments, commissions, wallet operations, and withdrawal requests.
Enabling messaging, notifications, and file exchange between users.
Reviewing reports, managing disputes, and applying the Terms and Conditions.
Detecting and preventing fraud, manipulation, and unauthorised use.
Providing technical support and responding to enquiries.
Improving the platform, analysing performance, and developing new features.
Complying with applicable laws and with requests from the competent authorities.
The platform may send you notifications through the application, by email, or as push notifications on your device.
Operational notifications related to your account, your orders, your payments, and security are an essential part of the service and cannot be disabled while your account is active.
Marketing and promotional messages can be disabled at any time from the notification settings in your account.
With other users: your public profile, including your name, picture, professional title, description, skills, previous work, ratings, and reviews, is visible to other users. When you enter into a contract with another user, the information necessary to complete the work, such as the agreed details and the exchanged files, becomes visible to that user.
With service providers who work on our behalf:
The licensed payment provider that processes payment operations.
Cloud hosting, storage, and content delivery providers.
Email delivery providers.
Push notification providers.
These parties may process the data only to the extent necessary to provide their service to the platform, and they are bound to protect it.
With the competent authorities: when disclosure is required by an applicable law, a judicial order, or an official request, or to protect the rights, safety, or property of the platform or its users.
In the event of a corporate transaction: if the platform is merged with or acquired by another entity, user data may be transferred as part of that transaction, and this policy remains in force until it is updated.
The platform does not sell personal data to any third party.
Payment operations are carried out through an external licensed payment provider, and full card data is entered directly with that provider.
The platform retains only the records necessary to document the operation, such as its amount, date, status, and reference number.
Amounts related to contracts may be held until the work is delivered and approved, in accordance with the mechanism set out in the Terms and Conditions.
Payout and bank data is used only to transfer amounts due to service providers.
The platform uses cookies and similar technologies to:
Keep you signed in and secure your session.
Remember your language and display preferences.
Understand how the platform is used and improve its performance.
Essential cookies are required for the platform to work, and disabling them from your browser may prevent you from signing in or using some features.
We retain your data for as long as your account is active.
Records related to financial operations, contracts, invoices, and disputes are retained for the period required by the applicable regulations, even after the account is closed.
Content published on the platform, such as reviews and messages, may remain visible in a form that does not identify a deleted account, so as to preserve the integrity of records for the other party.
Technical logs are retained for a limited period for security and fraud prevention purposes.
You may request the deletion of your account at any time from the account settings in the application or the website.
Deletion may not be completed while you have an active contract, an amount held in escrow, or an outstanding wallet balance, until those are settled.
Once a deletion request is accepted, the account is deactivated and personal identifying data is removed or anonymised.
Data that the platform is legally required to retain, such as financial records, is kept for the period prescribed by the regulations and is not used for any other purpose.
We apply technical and organisational measures to protect your data, including:
Encrypting data in transit between your device and the platform's servers.
Storing passwords only in encrypted (hashed) form.
Restricting access to data to authorised personnel on a need-to-know basis.
Monitoring activity and applying protection measures against abuse and unauthorised access.
Nevertheless, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately of any unauthorised use.
The platform's data may be processed or stored on cloud servers located outside the Kingdom of Saudi Arabia. In such cases, we take appropriate steps to ensure that the data receives a level of protection consistent with this policy and with the applicable regulations.
Subject to the applicable regulations, you have the right to:
Access the personal data held about you.
Request the correction or updating of inaccurate data.
Request the deletion of your account and your data, within the limits set out in this policy.
Object to the processing of your data for marketing purposes.
Withdraw a consent you previously gave, without affecting the lawfulness of processing carried out before the withdrawal.
Submit a complaint to the platform's management or to the competent authority.
Most of these rights can be exercised directly from your account settings, and the rest by contacting support.
The platform is intended for persons aged 18 years or older. We do not knowingly collect data from minors, and if we become aware that an account belongs to a minor, we will suspend it and delete the associated data.
The platform may contain links to external websites or services that we do not own or control. This policy does not apply to them, and we advise you to review the privacy policy of any site you visit.
We may update this policy from time to time to reflect changes to the service or to the applicable regulations. The updated version is published on this page with the date of the last update, and your continued use of the platform after publication constitutes acceptance of the update.
For any enquiry, request, or complaint related to privacy and the protection of your data, please contact the platform's management through the official communication channels available within the application or on the website.
Your information is encrypted and secure
Clear policies on how we use your data
You have full control over your data
We follow international privacy standards
Your data is stored with industry-leading security
Your privacy is our top priority
Contact us if you have any concerns about your privacy or data protection
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